Return & Refund

🛍️ Bilibra Exchange Policy

At Bilibra, we want you to shop with confidence. If for any reason you are not satisfied with your purchase, we offer a 3-day exchange policy.

✅ Conditions for Exchange:

• The product must be returned within 3 days of delivery.

• Item must be unused, unworn, and in its original packaging with tags attached.

• Sale, discounted, or clearance items are not eligible for exchange.

• Shipping charges are non-refundable.

📦 How to Request an Exchange:

• Email us at info@bilibra.shop or WhatsApp us at +92 370 8421258 within 3 days of receiving your order.

• Share your order number and reason for exchange.

• Our team will guide you through the exchange process.

⏳ Exchange Timeline:

• Exchange will be processed after quality check of the returned item.

• Replacement item will be dispatched within 3–5 business days after approval.

✨ At Bilibra, customer satisfaction is our top priority. We ensure every exchange request is handled quickly and fairly.